Frequently Asked Questions
Find clear answers about installation, activation, licenses, warranty, and policies from ECU Tuning Pro LLC.
General Information
Who is ECU Tuning Pro LLC?
ECU Tuning Pro LLC is a U.S.-registered company (EIN 65-9261244) providing professional ECU tuning software, calibration tools, and activation support. Based in San Diego, CA, we serve customers worldwide through ecutuningpro.com.
What type of products do you sell?
We provide activated diagnostic, calibration, and remapping tools including WinOLS, Swiftec, Davinci Deluxe, and many more ECU editing suites for automotive professionals.
How are digital products delivered?
After secure payment, downloads and activation instructions are sent instantly via email. Most items include lifetime activation for a single machine.
Installation & Activation
Do I need technical experience to install the software?
Each product includes a step-by-step installation guide. Basic knowledge of Windows is sufficient. Remote assistance is available if needed.
How do I activate my product?
Follow the activation steps included in your download package. If issues occur, contact: support@ecutuningpro.com or WhatsApp +1 (819) 508-2259.
Can I move my license to another computer?
Licenses are linked to one device ID. Some products allow reactivation — contact support to check eligibility.
Refunds & Warranty
Do you offer refunds?
Due to the digital nature of our software, all sales are final. Refunds apply only to duplicate payments or corrupted files that cannot be replaced.
What happens if the download link expires?
You receive lifetime re-download access. Request a new link any time via email or WhatsApp.
Is there a warranty on the software?
Yes — all builds are verified and tested before release. If a file or activation fails, we provide prompt replacement.
Technical Support
How can I contact support?
Email: support@ecutuningpro.com WhatsApp: +1 (819) 508-2259 Support Hours: Monday–Saturday (09:00 – 19:00 UTC-5)
What issues can you help with?
Installation, activation, driver errors, Windows configuration, and correct usage of ECU tuning software.
Do you offer remote assistance?
Yes — remote setup is available via TeamViewer or AnyDesk for verified customers.
Legal Notice
Do your products modify emission systems?
All tools are intended for professional/off-road use. Users must follow their local environmental regulations.
How is customer data handled?
Personal data is processed only for orders and support. We comply with GDPR and U.S. privacy law.
Can I resell or share the software?
Redistribution, reselling, or public sharing of digital content from ECU Tuning Pro LLC is strictly prohibited.
Contact Information
Company details
ECU Tuning Pro LLC EIN 65-9261244 Carmel Country Rd 83C, San Diego, CA 92130, USA Email: support@ecutuningpro.com WhatsApp: +1 (819) 508-2259 Website: ecutuningpro.com
