Refund and Returns Policy

1. Overview

Thank you for shopping with ECU Tuning Pro LLC. Our goal is to ensure customer satisfaction with every digital product purchased from our store. Because our products are delivered electronically and include activation keys or licenses, specific refund conditions apply.

2. Digital Product Policy

All items sold on https://ecutuningpro.com are digital downloads that include software files, activation keys, and related materials. Once delivered, these products cannot be physically returned or “revoked,” so refunds are only granted under limited conditions.

3. Eligible Refund Cases

We may issue a refund under the following circumstances:

• Duplicate payment: If you accidentally complete more than one transaction for the same product.
• Corrupted or incomplete file: If the downloaded product is damaged or cannot be opened, and we are unable to provide a working replacement.
• Non-delivery of product: If you did not receive your download link or activation key within 24 hours after payment and have contacted our support team without response.

4. Non-Refundable Situations

Refunds are not available for:

• Change of mind or accidental purchase.
• Incompatibility with your system when minimum requirements were met and stated on the product page.
• Incorrect installation due to user error.
• Claiming the software “did not meet expectations” after activation or use.

5. Exchanges and Replacements

If a product file is damaged or fails to activate, our support team will provide a new link or a replacement license key at no cost. Replacements are issued before considering any refund request.

6. How to Request a Refund

To request a refund, please email us at info@ecutuningpro.com or contact us on WhatsApp +1 (343) 667-3117 with the following details:

• Your full name and email address used for purchase.
• Order number or transaction ID.
• A short description of the issue (for example: “duplicate payment” or “file corrupted”).

All refund requests are reviewed within 2–3 business days.

7. Delivery Policy

All digital orders are processed automatically. You will receive an email containing your download link and activation information immediately after successful payment. If you do not receive your files, please check your spam/junk folder before contacting support.

8. Chargebacks and Fraud Prevention

We actively monitor and dispute fraudulent chargebacks. Filing an unjustified chargeback after receiving a valid activation key constitutes digital product fraud. We reserve the right to block access and report such activity to payment processors and relevant authorities.

9. Contact Information

For all refund and return inquiries, contact us:

ECU Tuning Pro LLC
EIN: 65-9261244
Carmel Country Rd 83C, San Diego, CA 92130, USA
Email: info@ecutuningpro.com
WhatsApp: +1 (343) 667-3117